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Troubleshooting

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  • Rendering Process is Stuck (Mac OS)

    When this issue happens, it could be a security issue, a corrupted element in the project, or the project is too heavy for the computer. Step 1. Check if the computer is powerful enough Does the compu...

  • Rendering Process is Stuck (Windows OS)

    When this issue happens, it could be a security issue, a permissions issue, a corrupted element in the project, or the project is too heavy for the computer. Step 1. Check if the computer is powerful ...

  • Cloud Storage Detected

    This error shows if you are trying to save your project in a folder backed up by a cloud service (iCloud, Dropbox, Google Drive, OneDrive). To resolve this, make sure that the folder is also available...

  • Dispute a Copyright Claim for Music

    YouTube Do not be surprised if you get copyright claims on your videos even if you have the license to use our music on YouTube. The Content ID system only alerts you that it detected copyrighted cont...

  • Assets Don't Show/Project Appears Empty

    1. Identify if you're running a proxy or not  Click on Start  In the search bar, type Proxy Settings Select Proxy Settings (System Settings) Under Manual Proxy Setup, if this is turned ON, you are run...

  • Missing Media Files

    If you are using a cloud service (Google Drive, DropBox, OneDrive, etc.) to back up your projects, your files are moved from the local drive and uploaded to the cloud. So, when you open the project, C...

  • "Unknown Error" When Logging In

    As a general rule for log-in issues, if your login details work on one computer and not on another, it is most likely a security or network issue.  Usually, there's a firewall or a security app preven...

  • How to Whitelist CS Pro URLs on Your Computer

    Whitelisting allows approved applications, websites, or IP addresses to operate in a system or network.  WINDOWS OS Open Internet Options Go to Trusted Sites > Sites Add the following URLs to your tru...

  • How to Whitelist CreateStudio in Norton App

    Open the Norton app. Go to Settings. Go to Administrative Settings. Go to Program Exclusions > Configure Select CreateStudio Pro from your list of Programs > OK > Apply...

  • Scroll not working on Mac

    By default, CreateStudio hides all the scrollbars on Mac computers. You can scroll by sliding with two fingers up or down on the Trackpad. If you have scrolling problems, you can show the scrollbars. ...