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Troubleshooting

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  • Security Issue During Windows Installation

    Sometimes, security apps can block CreateStudio Pro and prevent it from being installed on your computer. They can either be those that come with your computers like Windows Defender, or third-party p...

  • Experiencing a Bug?

    If you encounter a bug or any technical issue, we encourage you to report it to us immediately. Make sure to follow these steps: 1. Replicate the issue several times. Take note of when it happens, and...

  • How to Share Your CreateStudio Project via GoogleDrive or Dropbox

    1. Save the Project You can either use the Save button next to the Publish button at the top right corner or the Save As function. Hover your cursor over the CreateStudio logo at the top left corner >...

  • Having Trouble Publishing?

     So at last, you've completed your project and finally hit that sweet Publish button. Ideally, it should render smoothly and you're done in a minute. However, there are some rare instances that you mi...

  • What to Do if Importing Gets Stuck?

    It happens. Importing media can sometimes get stuck for various reasons.  It could be due to an issue in the source folder, a corrupted file, a network hitch, and many other reasons. CreateStudio Pro ...

  • Unable to Save to Desktop

    Cloud storage such as OneDrive, Dropbox, or iCloud is not supported in CreateStudio Pro.  If you are trying to save a project to your Desktop and get the dialogue box above, it means your Desktop is s...

  • Black Screen After Opening The Software

    This issue is tied with your graphic card. These are the following solutions: 1)Try to update your graphic card driver 2) Try to run the software in Compatibility mode. - Right-click on the CreateStud...