When this issue happens, it could be a security issue, a corrupted element in the project, or the project is too heavy for the computer.
Step 1. Check if the computer is powerful enough
Does the computer meet the minimum system requirements?
If your computer meets the minimum system requirements, proceed to the next step.
Step 2. Send a ticket to support
- Minimize the render queue window.
- Press CTRL OPTION SHIFT 7 on your keyboard. This lets you save the .cspro logs.
- Send a support ticket HERE
- Attach the cspro logs and a copy of the project (.cspro) file.
Follow this guide: How to Share Your CreateStudio Project via GoogleDrive or Dropbox
Lisa
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